Hand-Poured in Small Batches  ✦  Complimentary Shipping Over $75  ✦  Clean Soy-Paraffin Blend

EMBER WITHIN✦

Shipping & Returns

We want your Ember Within order to reach you quickly and safely. Here is everything you need to know about shipping, delivery, and returns. If you ever have a question, we are always happy to help.

Order Processing

Because every candle is hand-poured in small batches, please allow one to three business days for us to prepare and pack your order. Orders are processed Monday through Friday, excluding holidays. You will receive a confirmation email with tracking as soon as your order ships.

Shipping Rates and Delivery

  • Complimentary shipping on all orders over $75.
  • For orders under $75, a shipping rate is calculated at checkout based on your location.
  • Estimated delivery is typically three to seven business days after your order ships, depending on your destination.
  • We currently ship within the United States. Update this line if you offer international shipping.

Please double-check your shipping address at checkout, as we are unable to reroute packages once they have shipped.

Order Tracking

Once your order is on its way, we will email you a tracking number. You can also view your orders and tracking at any time from your account dashboard.

Returns and Exchanges

We hope you love your candles. If something is not right, we are here to help.

  • Returns are accepted within 14 days of delivery.
  • For the safety and hygiene of all our customers, items must be unused, unburned, and in their original, undamaged packaging.
  • To start a return, contact us with your order number and reason for the return, and we will guide you through the next steps.
  • Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect your returned item, we will email you to confirm. Approved refunds are issued to your original payment method within five to ten business days. Depending on your bank, it may take a little longer to appear on your statement.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, or if you receive the wrong item, please contact us within seven days of delivery with a photo of the item and its packaging. We will make it right with a replacement or a full refund, at no cost to you.

Items We Cannot Accept

  • Candles that have been used, burned, or removed from their packaging.
  • Items marked as final sale, and gift cards.

Still have a question about your order? Reach out any time through our contact page, and we will be glad to help.